terms and conditions
Company name ACRE Co., Ltd
Address 3-19-2 Gakuen, Musashi-Murayama, Tokyo 208-0011 Japan
Telephone 81-42-516-9600 (Japanese) : 81-53-476-6221 (English)
Fax 81-42-516-9620
URL http://www.acre.co.jp
http://www.spirit-shocks.jp/
Representative Shizuo Shimura (president)

price Our Price is excluded the shipping fee and packing fee.
Other charge without product price
  • 1. remittance charge
  • 2. shipping fee
  • 3. tariff at your country side
Payment method
  • 1. by bank wire transfer
  • 2. Paypal
    Note : please add 5% of the amount purchased for Paypal charge when you making the payment to us.
Leading time for shipping
  • + if we have stocks
    We will send invoice by e-mail or fax to confirm the total price you will pay for us.
    Then after confirming your remittance, we will ship to you ASAP.
  • + if we don’t have stocks
    We may need some time for shipping. In case we need lead time for shipping, we will inform you ASAP.
    Even so, we will inform you the update information for shipping date and also when you need to remit us.
Return policy
  • 1. If you realize that you have made a mistake for ordering and want to cancel your order, please contact us as soon as possible. Since we ship quickly as possible, it may not be able to stop your order if we have already shipped.
  • 2. Claims after opening box will not be accepted for us. We only accept claims made after 8 days of receipt of the order if package is not opened. Also we don't accept the returning product on account of your own personal reasons.
  • 3. Our products are examined by inspection conditions and are un-acceptable to return for us without any serious problems handled by our fault after peel a warranty sticker on our products.
Privacy policy We are committed to protecting your privacy.
We use the information we collect about you to process orders and to provide a more personalized shopping experience.
We will share the data we collected with our Merchants solely for the purpose of fulfilling your order.
We will only use the information that we collect about you lawfully.
We will not sell, share, or rent this information to others than as disclosed in this statement.
Legal The contract will be governed by the laws of domestic court in Tokyo in Japan and you agree to submit to the jurisdiction of the Japanese courts if in case our company and you will not be able to solve the problems.
Shipment You can choose the shipment by EMS or UPS/DHL in your convenient. Usually we use EMS.
In some country, sending by EMS will take more than 2 to 3 months like Italy. If you have a sort of information, please let us know when ordering to us. We will ask to UPS/DHL and also we will estimate the shipping fee by UPS/DHL for you.